Privacy Policy

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Muh Coffee LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.muhcoffee.com, use our services, or interact with us, including through our physical locations, online store, or mobile applications (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, mailing address, or billing information provided when you place an order, create an account, or contact us.

• Payment Information: Credit card details or other payment method information processed through our secure third-party payment processors.

• Account Information: Username, password, and preferences if you create an account with us.

• Customer Feedback: Reviews, survey responses, or communications you provide.

b. Non-Personal Information

• Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website, collected via cookies, web beacons, or similar technologies.

• Usage Data: Information about how you interact with our Services, such as products viewed, items added to your cart, or time spent on our website.

• Location Data: General location based on your IP address or, with your consent, precise location if you use location-based features.

c. Information from Third Parties

• We may receive information from third-party partners, such as marketing platforms or social media services, if you interact with us through those channels or link your accounts.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and payment processing.

• Communicate with you about your orders, account, or customer service inquiries.

• Personalize your experience, such as recommending products or sending tailored promotions.

• Improve our Services by analyzing usage trends and customer preferences.

• Send marketing communications, such as newsletters or special offers, with your consent (you may opt out at any time).

• Comply with legal obligations or protect our rights, such as fraud prevention or resolving disputes.

• Administer loyalty programs, contests, or promotions you participate in.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processors, shipping companies, or website hosting providers, who are contractually obligated to protect your data.

• Marketing Partners: With your consent, we may share limited data with partners for promotional purposes.

• Legal Authorities: If required by law, to comply with legal processes, or to protect the safety, rights, or property of Muh Coffee LLC, our customers, or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver targeted advertising. You can manage your cookie preferences through your browser settings or our website’s cookie consent tool. Types of cookies include:

• Essential Cookies: Necessary for the website to function, such as maintaining your cart.

• Analytics Cookies: Help us understand how visitors use our website.

• Marketing Cookies: Used to deliver relevant ads based on your interests.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: Request access to or correction of your personal information by contacting us.

• Delete: Request deletion of your personal information, subject to legal or contractual limitations.

• Opt-Out: Unsubscribe from marketing emails via the “unsubscribe” link in our emails or by contacting us.

• Do Not Track: We do not currently respond to “Do Not Track” signals, but you can disable cookies through your browser.

• CCPA/GDPR Rights: If you are a California resident or located in the EU/EEA, you may have additional rights, such as requesting a copy of your data or opting out of the sale of your information (note: we do not sell data).

To exercise your rights, contact us at [insert contact email or phone number].

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes, unless a longer retention period is required or permitted by law.

8. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure adequate protections for your data in accordance with applicable laws.

9. Children’s Privacy

Our Services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or through other communication channels. The “Last Updated” date at the top indicates when the policy was last revised.